To place a refund, return or exchange request for the Order that You placed with Ntebogang Technologies, contact Ntebogang Technologies via email at support@Ntebogang Technologies.co.bw, by phone at +267 4921127, or via Ntebogang Technologies myAccount no later than thirty (30) days after You submitted the Order to Ntebogang Technologies, and provide Us with the Order number and the reason for Your request. Ntebogang Technologies, in its sole discretion, may grant extensions to this thirty (30) day period.
Ntebogang Technologies will review Your request, and will generally notify You via email of the results within two (2) Business Days.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, NTEBOGANG TECHNOLOGIES WILL NOT ISSUE A REFUND, OR ACCEPT A RETURN OR EXCHANGE, IF YOU HAVE BROKEN THE SEAL OF THE PRODUCT; DOWNLOADED THE PRODUCT; OR THE NATURE OF THE PRODUCT IS SUCH THAT A RETURN IS NOT FEASIBLE, WHICH FEASIBILITY SHALL BE AS DETERMINED BY NTEBOGANG TECHNOLOGIES IN ITS SOLE DISCRETION (E.G., PRODUCT WAS CUSTOMIZED FOR YOU).
Shipping expenses are non-refundable, and return shipping of the relevant Products will be at Your own expense; however, Ntebogang Technologies will bear the return shipping expense if such Products are being returned because such Products, as delivered, are not in accordance with the Order. Any return of the relevant Products by You shall be made to the mailing address specified by Ntebogang Technologies in the delivery details that accompanied the Products. If you cannot locate the delivery details with the return mailing address, please contact Ntebogang Technologies as per the details mentioned above. Products sent to Ntebogang Technologies for return or exchange must be unused, in same condition in which You received them, and in the original packaging with all of the materials that accompanied the Products (however, please keep the receipt for Your records). After we receive the returned Products, we will inspect them and notify You as to whether the return is approved.
If You elected to pay for the Products by check or money order, and We have not received Your check or money order within thirty (30) days after you submitted the Order, Ntebogang Technologies reserves the right to automatically cancel that Order at any time after the expiration of said thirty (30) days.
Please read the Product Terms carefully before contacting Ntebogang Technologies with Your refund, return or exchange request. In the event of a conflict among the terms and conditions of this Refund Policy and the terms and conditions of any Product Terms, the terms and conditions of this Refund Policy shall prevail.
If Your refund request is granted by Ntebogang Technologies, Ntebogang Technologies will generally provide the refund as follows:
Credits for payments made by credit card or debit card will be processed by Ntebogang Technologies within one (1) Business Day (You will receive the credit within a certain amount of days, depending on Your card issuer's policies);
Refunds for payments made by wire transfer or check will be processed by Ntebogang Technologies within seven (7) Business Days, and You shall bear the expense of sending the refund via wire transfer;
Credits for payments made via PayPal will be processed by Ntebogang Technologies within one (1) Business Day (You will receive the credit within a certain amount of days, depending on PayPal's policies);
Payments made by other methods will be processed by Ntebogang Technologies within five (5) to seven (7) Business Days, and Ntebogang Technologies may require that You bear the expense of issuing such refunds.
If applicable, Ntebogang Technologies reserve the right to delay the refund until We have received a letter of Product destruction that has been signed by You, or We have received the returned Product in the condition required by this Refund Policy.